Humber Library (Coming Soon)
Humber Library (Printing)
Humber Library (Printing) UX Case Study
Brac Bank, a leading commercial bank in Bangladesh, serves millions of customers via branches and digital channels. The “Brac Bank Mobile App” is central to its digital strategy, offering convenient and secure banking services. This case study examines the app’s design, features, and performance, and its impact on customer experience.
We redesigned the app to enhance user experience with a refreshed interface and updated features like unified account management, simplified transfers, and personalized banking product recommendations. The project aims to boost customer satisfaction and support the bank’s digital transformation goals.
My Role
Service Designer
Client
Humber Polytechnic
Start Date
May 12, 2025
Industry
Educational Institute
Design Process
During each phase of the design process, I focus on the users and their needs in user-centered design (UCD). I use a variety of design and research techniques to make products that are highly usable and accessible for users during the design process.
Discovery
Problem Finding
User Research
Design Strategy
Competitor Analysis
Analysis
Brain Storming
User Flow
Information Architecture
Paper Sketch
Design
Hi-Fi Wireframe
Visual Design
Prototype
User Testing
Full Case Study Coming Soon
Phone
+1 431 337 8844
aliaskertowhid@gmail.com
Address
Toronto, ON, M1P 3X5, Canada